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Privacy Policy

Last updated: March 26, 2025 · Alpha Seed Inc.

1. Who We Are

Dispatchcall AI is a product of Alpha Seed Inc., a Canadian corporation. We provide AI-powered call dispatching services for trades businesses. Our registered address is in Alberta, Canada. Contact us at privacy@dispatchcall.ca.

2. What Information We Collect

  • Account data: Name, email, business name, and phone number when you register.
  • Call data: Phone numbers, transcripts, recordings, and extracted job details from calls handled by our AI.
  • Billing data: Payment is processed by Stripe. We store only your Stripe customer ID — never raw card details.
  • Usage data: Log data, IP addresses, and browser information for security and analytics.

3. How We Use Your Information

  • To operate and improve the Dispatchcall AI service.
  • To send you lead alerts (SMS) when a call is booked.
  • To process your subscription and send billing receipts.
  • To comply with legal obligations under Canadian law (PIPEDA).

4. Call Recording Disclosure

All inbound calls to your Dispatchcall AI number are recorded and transcribed. By using our service, you agree to disclose to your callers that their call may be recorded for quality and service purposes. You are responsible for any required disclosures in your jurisdiction.

5. Third-Party Services

We use the following third-party providers, each with their own privacy policies:

  • Vapi.ai — AI voice call processing
  • Twilio — Phone number provisioning and SMS
  • Stripe — Payment processing
  • Supabase — Database and authentication (servers in Canada/US)

6. Data Retention

We retain your account data for as long as your account is active. Call recordings and transcripts are retained for 90 days by default. You may request deletion of your data at any time by emailing privacy@dispatchcall.ca.

7. Your Rights (PIPEDA)

As a Canadian business, we comply with PIPEDA. You have the right to: access your personal data, correct inaccuracies, withdraw consent, and request deletion. Contact privacy@dispatchcall.ca to exercise any of these rights.

8. Contact

Alpha Seed Inc.
Calgary, Alberta, Canada
Email: privacy@dispatchcall.ca